Privacy Policy

Instafrakt's Privacy Policy Introduction

This privacy policy describes how your personal data will be processed when you use Instafrakt's [logistics service] ("The Service"), visit www.instafrakt.se ("The Website") or contact us. It also describes your rights and how you can exercise them.

Instafrakt is responsible for how your personal data is processed by us, in accordance with this policy. You can always expect that your personal data is processed in a safe and fair manner. You can contact us at any time if you have any questions about your personal data or this privacy policy. You can email us at info@instafrakt.se. or call us at +46 8-525 181 07.

Inquiry

If you have received a shipment sent with the Service and are wondering about the processing of your personal data, you should first contact the company that booked the shipment.

When You Use the Service

When you use the Service, you will likely handle personal data from other people, such as names, email addresses, phone numbers, and addresses of recipients, senders, and other parties associated with a shipment. Instafrakt processes this data on your behalf or your employer's behalf (i.e., as a data processor).

Personal Data Collected About You

Contact details, such as name, email, phone number, and address. Account details, such as name, picture, email, phone number, and password. Booking details, such as your booking history and other information about shipments that you book through the Service. Company details, such as information about the company you work for (typically your employer), such as company name, your title, workplace, and sometimes also information about your authority to represent the company.

How Your Data Is Used

Instafrakt primarily uses your personal data to provide you with the Service, to communicate with you, and to book and manage your shipments.

Data Processing Agreement

Instafrakt acts as a data processor for personal data handled on behalf of its users, particularly for shipment and logistics-related data (e.g., recipient and sender information). If requested, Instafrakt can provide a Data Processing Agreement (DPA) to outline specific obligations and protections in line with data protection laws. For inquiries, please contact us at info@instafrakt.se.

How Your Data Is Shared With Others

Instafrakt may occasionally need to share your personal data with other trustworthy individuals and companies, for example, your personal data may be shared with people who work at Instafrakt, but only individuals who need access to it to perform their work duties.

To Protect Instafrakt, You, and Others

Instafrakt may process your personal data when necessary to defend or enforce our, your, or others' legal rights, business interests, or other legitimate interests. This may be necessary, for example, if you or someone else makes claims against us, such as in connection with any complaints.

Marketing and Analytics Tools (Meta and Google)

Instafrakt uses marketing and analytics tools to understand how visitors interact with our website and to deliver relevant advertisements. These tools help us improve user experience, measure campaign performance, and optimize our marketing activities. Specifically, we use Meta Pixel, Meta Conversions API, and Google Ads (including Google Analytics) to collect and analyze information about visits to our website. These tools may collect data such as IP address, browser type, device information, ad interactions, page views, timestamps, and conversion events — for example, when you make a purchase or submit a form. This information may be shared with Meta Platforms Ireland Ltd. and Google Ireland Ltd. to enable measurement and ad targeting on their respective platforms. Any processing that involves sharing data with Meta or Google occurs only if you have given your consent to marketing cookies via our cookie banner. Instafrakt uses this data to: - measure the effectiveness of our marketing campaigns, - create audiences for advertising purposes (e.g., retargeting), - improve the relevance of advertisements and user experience, - prevent the same advertisements from being shown repeatedly. You can withdraw your consent at any time by adjusting your cookie preferences in our cookie banner or through your browser settings. Instafrakt does not transfer any data to Meta or Google without a legal basis and always requires your explicit consent under Article 6(1)(a) of the GDPR. For more information on how these providers process your data, please refer to their respective privacy policies: - Meta Privacy Policy - Google Privacy Policy

Third-Party Providers and Data Sharing

To offer a comprehensive logistics service, Instafrakt may share personal data with trusted third-party providers, including carriers and payment processors, who require data access to perform their services. We ensure these providers uphold data protection standards and comply with relevant regulations. Some providers may operate outside the EU, and in such cases, we ensure they meet GDPR adequacy standards for data transfers.

Data Security

Instafrakt is committed to safeguarding personal data and uses secure servers, encrypted connections, and other industry-standard security measures. We strive to ensure data privacy, including for sensitive financial information and shipment-related details, to protect against unauthorized access, use, or disclosure.

Like many others, Instafrakt uses cookies and similar technologies on the Website and in the Service to collect device information. You can control the settings for cookies in your browser settings.

Your Rights

Right to object to processing. You have the right to object to your personal data being processed for legitimate interests. Right to access and move your data. You can request a copy of your personal data at any time and information on how it has been collected, used, shared, etc. Right to erase data. You have the right to request that data about you be erased if the data is no longer necessary for the purpose for which it was collected or otherwise processed, or if there is no legal basis for processing the data.

Complaints

You have the right to contact and file a complaint with the Data Inspection Authority if you believe that your personal data has been improperly handled by us. Learn more at www.datainspektionen.se.

Policy Updates

This policy may occasionally need to be changed or updated, for example, if features are changed or added to the Service. If any significant changes are made, you will be informed of this in the Service or in another appropriate manner, to give you the opportunity to review the changes before they take effect.